Frequently Asked Questions
Everything you need to know about finding your perfect pair.
How do I know which size to order?
We recommend ordering your usual size. If you are between sizes, we suggest sizing down as our bridal shoes tend to come up slightly large. Each product page also features a specific size guide for that silhouette.
What is your return policy for bridal shoes?
We offer a 14-day return period for all unworn items. Please ensure you try your shoes on a carpeted surface to avoid marking the soles, as we cannot accept returns with visible wear or damage.
Do you offer international shipping?
Yes, we ship our collections worldwide. Delivery times and shipping costs vary by destination and will be calculated at checkout. Please note that international orders may be subject to local customs duties.
What makes Charlotte Mills shoes special?
Every pair of Charlotte Mills shoes is handcrafted in Spain and includes our signature touch: an embossed silver sixpence in the sole and a 'Something Old, Something New' poem inscribed on the box.
Can I pre-order a style that is out of stock?
If a style is marked as 'Pre-order', the estimated shipping date will be listed on the product page. For other out-of-stock items, you can sign up for 'Back in Stock' notifications to be alerted via email.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible payment options through services like Klarna and Clearpay to help you spread the cost of your wedding purchase.